Frequently Asked Questions

Last Updated: 11/16/2024

Welcome to our Frequently Asked Questions page! Here you’ll find answers to some of the most common questions we receive about ordering, shipping, returns, and our print-on-demand process. If you don’t find what you’re looking for, feel free to reach out to us directly.

1. What is Printful?

Printful is a print-on-demand fulfillment service that allows us to create and ship custom products directly to you. We work with Printful to print, pack, and ship high-quality products that are unique to each customer. This means that every order is custom made after it is placed, and we do not keep inventory on hand.

2. How do I place an order?

To place an order, simply browse our online store, select the products you want, choose your size and color options (if applicable), and then proceed to checkout. Once your payment is processed, your order will be sent to Printful for fulfillment. You’ll receive an email confirmation with your order details and tracking information once it ships.

3. Can I customize the products?

Yes! We offer a range of customizable products. You can personalize your items with custom text, designs, or artwork. When placing an order, simply upload your artwork or text, and we’ll take care of the rest! If you’re not sure if your design will work, feel free to contact us before placing your order.

4. How long will it take for my order to arrive?

Processing Time: All products are made to order and typically take 2-7 business days to process and fulfill.

Shipping Time: After processing, shipping times depend on your location and selected shipping method. Here are our typical shipping timeframes:

    • Domestic (U.S.):
        • Standard shipping: 3-7 business days

        • Expedited shipping: 2-3 business days

        • Overnight shipping: 1 business day

    • International:
        • Standard international shipping: 7-21 business days (depending on the destination)

        • Expedited international shipping: 5-10 business days

Please note that these times are estimates and may vary due to factors like customs delays or weather conditions.

5. How much does shipping cost?

Shipping costs depend on your order size, destination, and the shipping method you select. You’ll see the shipping costs at checkout before completing your purchase. We offer a variety of shipping options, including standard, expedited, and international shipping.

6. Do you ship internationally?

Yes, we ship to many countries worldwide! International shipping rates will be calculated at checkout based on the destination and order size. Please note that customs duties, taxes, and other fees may apply depending on your country, and these are the responsibility of the customer.

7. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can also check your order status directly on the Printful tracking page.

8. Can I change or cancel my order after placing it?

Due to the print-on-demand nature of our products, once an order is submitted, we cannot change or cancel it once production has begun. Please double-check your order for accuracy before completing your purchase.

9. What should I do if my order is damaged or defective?

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. Be sure to include your order number and photos of the damaged item so that we can resolve the issue quickly. In cases of defects or damage, we will work with Printful to either send you a replacement or issue a refund.

10. What is your return/exchange policy?

Because all our products are made to order, we do not accept returns or exchanges unless the product is defective or damaged. If there is a problem with your order, please reach out to us within 7 days of receiving it, and we will assist you in processing a return or exchange.

For more details, please refer to our full Return, Exchange, and Refund Policy.

11. Why didn’t I receive my full order?

In some cases, items in your order may be fulfilled and shipped separately. If you receive a partial shipment, please check the tracking information for all packages, as it may be on its way separately. If you are missing an item that was paid for, please contact us, and we will investigate the issue.

12. How can I contact customer service?

If you have any questions, concerns, or issues with your order, please don’t hesitate to contact us. We’re here to help!

    • Email: Keesh@BloggingForAfrica.com

How to Contact Printful Customer Service:

When to Contact Printful:

Via Printful’s Help Center:

For general inquiries and to find answers to frequently asked questions, visit Printful’s Help Center:
Printful Help Center

The Help Center contains helpful articles about order tracking, shipping policies, returns, and much more.

Via Email:

You can contact Printful’s customer service team by emailing them directly at:
support@printful.com

Live Chat Support:

For quicker responses, you can use the Live Chat feature on the Printful website. Visit:
Printful Contact Page

The live chat option is available during business hours, and a customer service representative will assist you

Phone Support:

Printful also offers phone support in case you need to speak directly with a customer service agent. Phone Number: +1 (818) 351-7189 (U.S.)

International customers may need to check their respective regional contact options on the Printful Contact Page.

Your Responsibilities as a Customer:

  • If you encounter an issue with your order, please check the status of your order and the tracking number first.

  • For any order issues, be sure to contact Printful directly for the most efficient resolution, as they are the ones handling production and shipping.

Please Note: While we, as the store owner, are here to assist you and will work with Printful on any issues, your first point of contact for order-related matters should be Printful’s customer service team.

13. Do you offer gift cards?

At this time, we do not offer gift cards. However, we are always open to suggestions and may consider offering this feature in the future.

14. How can I get updates on new products and promotions?

To stay up to date with our latest products, promotions, and exclusive offers, you can follow us on social media and/or visit our main website and blog at www.BloggingForAfrica.com. We often share new arrivals, discounts, and special deals.

15. Can I sell my own designs or become a seller with Printful?

Yes, if you’re interested in creating your own store with Printful, you can sign up as a Printful user and start selling your own custom products. Printful provides a platform for you to create and sell your own designs without the need for upfront inventory. For more information, visit the Printful Partner Program.

16. How do I care for my products?

To ensure the longevity of your custom products, please refer to the care instructions provided for each product type. Generally, we recommend following these guidelines:

    • Machine wash cold (inside out) for clothing.

    • Avoid using bleach or fabric softeners.

    • Tumble dry low or hang dry.

    • For mugs, hand wash is recommended to preserve the design.

17. I have a question that’s not listed here. How can I get help?

If you have any additional questions, feel free to contact us directly. We’re happy to assist you and ensure you have a great experience shopping with us!

SHOP PAGE