Refund and Returns Policy

Last Updated: 11/16/2024

At Blogging For Africa, we strive to provide high-quality custom products that meet your expectations. Since all our products are made to order through our print-on-demand partner, Printful, please carefully review our Returns, Exchanges, and Refunds Policy before making a purchase.

1. Custom Products and Print-on-Demand

All products sold in our store are custom-made on demand by Printful. This means that products are created specifically for each customer after an order is placed. As a result, we are generally unable to accept returns or exchanges for non-defective products.

However, we understand that issues can sometimes arise, and we want to ensure that you are completely satisfied with your order. Below are the details of our policy.

2. Returns and Exchanges

Custom and Personalized Items:
Due to the nature of print-on-demand products, we do not accept returns or exchanges for items that are the correct size, design, and color unless they are defective or damaged.

Exceptions:
We do offer returns or exchanges if:

    • The product is defective (e.g., printing errors, damaged during production).

    • You received the wrong product (e.g., incorrect size, style, or design).

If you need to return or exchange an item, please follow the steps below:

How to Request a Return or Exchange:

    1. Contact us within 7 days of receiving your order to report the issue. Include your order number, photos of the product, and a description of the problem.

    1. If the item is defective, damaged, or incorrect, we will work with Printful to resolve the issue, which may include issuing a replacement or refund.

    1. After receiving approval from our team, you may be asked to return the product, but we will provide a return shipping label for defective or incorrect items.

Note: Custom and personalized items are non-returnable unless they are defective, so please ensure all information (size, design, etc.) is correct before placing an order.

3. Refunds

We offer refunds under the following circumstances:

    • Defective or Damaged Products: If your order arrives damaged or defective, we will provide a full refund or a replacement.

    • Incorrect Orders: If the item you received is not what you ordered (e.g., wrong size, wrong design), we will issue a full refund or send you the correct item.

    • Order Not Received: If you do not receive your order within the expected delivery time and there are no tracking updates or the package is lost, please contact us within 14 days of the delivery date. We will work with Printful and the carrier to investigate the issue and offer a resolution, which may include a refund or replacement.

Refunds are typically issued to the original payment method. Please allow 7-10 business days for the refund to appear on your account after it is processed.

How to Request a Refund:

    1. Contact us at Keesh@BloggingForAfrica.com within 7 days of receiving your product (or 14 days for shipping-related issues).

    1. Provide your order number and relevant details (photos of the item, tracking information, etc.) to help us process the request quickly.

    1. We will review your claim and work with Printful to ensure a solution is provided. If a refund is issued, it will be processed according to Printful’s Refund Policy.

4. Non-Refundable Items

We cannot offer refunds or replacements for the following items:

    • Personalized or Customized Items: Unless defective, incorrect, or damaged, products that have been customized with personal designs, names, or other alterations cannot be returned.

    • Opened or Used Products: Products that have been used, worn, or washed cannot be returned unless they are defective.

5. Shipping Costs

    • Domestic Orders: If the issue is on our end (defective, damaged, or incorrect product), we will cover return shipping costs. However, if the product is returned for other reasons (e.g., buyer’s remorse), the customer will be responsible for return shipping costs.

    • International Orders: For international customers, the return shipping costs will be the customer’s responsibility, unless the item is defective or we made an error with the order.

6. How to Contact Us

If you need assistance with a return, exchange, or refund request, please don’t hesitate to reach out to us. We’re here to help!

    • Email: Keesh@BloggingForAfrica.com

Please provide your order number and details of the issue to help us resolve it as quickly as possible.

7. Printful’s Terms and Conditions

Since we work with Printful to fulfill orders, their terms and conditions also apply to all orders. For more details on Printful’s refund and return policies, you can refer to their Terms of Service and Returns Policy.

8. Changes to This Policy

We may update this Returns, Exchanges, and Refunds Policy from time to time. If there are any significant changes, we will notify our customers via email or post an update on our website. Please review this policy periodically to stay informed about how we handle returns and refunds.

Conclusion

We hope you love your custom products from Blogging For Africa! We understand that things don’t always go as expected, so if there’s a problem with your order, please don’t hesitate to contact us. We are committed to providing you with the best customer service and will work with Printful to ensure any issues are resolved as quickly as possible.

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