Shipping Policy

Last Updated: 11/16/2024

Thank you for shopping with Blogging For Africa! We partner with Printful, a print-on-demand fulfillment service, to ensure that your custom products are printed, packed, and shipped with the utmost care. This Shipping Policy outlines how we handle shipping for all orders placed on our website. Please read through it to understand the process, shipping costs, and delivery timeframes.

1. Order Processing Time

    • Production Time: All of our products are custom-made to order by our fulfillment partner, Printful. Once your order is placed, it is sent to Printful for printing, packing, and preparation.

    • Processing Time: The typical production time for products is 2–5 business days (depending on the product type). This is the time it takes for Printful to create your product and prepare it for shipping.

    • Note: Production times may vary depending on the complexity of the order, product availability, and other factors. During peak seasons or holidays, processing times may be longer.

2. Shipping Times

Once your order has been processed, Printful will ship your items. Shipping times are estimated as follows:

    • Domestic Shipping (U.S.):
        • Standard shipping: 3–7 business days

        • Expedited shipping: 2–3 business days

        • Overnight shipping: 1 business day

    • International Shipping:
        • Standard international shipping: 7–21 business days (depending on the destination country)

        • Expedited international shipping: 5–10 business days

Please note that shipping times are estimates provided by the shipping carrier, and actual delivery times may vary due to factors such as customs delays, weather conditions, or other unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated at checkout and vary based on the shipping destination, the number of items in the order, and the shipping method selected.

    • Domestic Shipping: The cost for domestic shipping within the U.S. is free of charge.

    • International Shipping: International shipping rates are a flat rate fee of $12.85.

You will be notified of your shipping cost before you complete your purchase.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can track your order through the Printful tracking portal or through the carrier’s website directly.

5. Customs, Duties, and Taxes (For International Orders)

For international shipments, your order may be subject to customs duties, taxes, or import fees depending on your country’s laws. These fees are the responsibility of the customer and are not included in the price of shipping.

    • Customs Delays: Please note that customs processing can sometimes cause delays in shipping. Unfortunately, we cannot control these delays, and they may vary depending on the country.

6. Shipping Restrictions

    • P.O. Boxes and APO/FPO Addresses: We currently do not ship to P.O. Boxes or APO/FPO addresses for international shipments.

    • Restricted Countries: Some countries may have shipping restrictions or limitations that may prevent us from shipping to certain areas. If we are unable to fulfill an order due to shipping restrictions, we will notify you and provide a full refund.

7. Order Issues and Lost Shipments

    • Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will assist you in resolving the issue, which may include issuing a replacement or refund. Refer to our Return and Refund Policy for more details.

    • Lost Shipments: If your tracking number shows that your package was delivered, but you did not receive it, please check with neighbors or your local postal service. If your package is still missing, contact us within 7 days, and we will assist in filing a claim with the carrier.
        • Note: Once the package has been handed over to the carrier and tracking shows it as delivered, we are no longer responsible for lost packages.

8. Order Modifications and Cancellations

Once your order has been submitted and payment is processed, it is sent to Printful for fulfillment. Due to the print-on-demand nature of our products, we are unable to modify or cancel orders once production has begun. Please review your order carefully before finalizing your purchase.

9. Contact Information

If you have any questions or concerns about shipping or need assistance with your order, please feel free to contact us:

Blogging For Africa
Email: Keesh@BloggingForAfrica.com
Printful Customer Service Information

If you have any questions or issues with an order placed through Blogging For Africa, we’re here to help! As a print-on-demand service provider, Printful handles the printing, fulfillment, and shipping of your products. For any concerns related to your order, including shipping, returns, refunds, or product quality, you can reach out directly to Printful’s customer service team.

Common Customer Service Issues:

    • Order Issues (e.g., missing items, incorrect designs)

    • Shipping and Tracking (e.g., delayed or lost shipments)

    • Damaged or Defective Products

    • Returns and Exchanges (if applicable)

    • Order Cancellations or Modifications (if applicable)

How to Contact Printful Customer Service:

    1. Via Printful’s Help Center:
        • For general inquiries and to find answers to frequently asked questions, visit Printful’s Help Center:
          Printful Help Center

        • The Help Center contains helpful articles about order tracking, shipping policies, returns, and much more.

    1. Via Email:
        • You can contact Printful’s customer service team by emailing them directly at:
          support@printful.com

    1. Live Chat Support:
        • For quicker responses, you can use the Live Chat feature on the Printful website. Visit:
          Printful Contact Page

        • The live chat option is available during business hours, and a customer service representative will assist you.

    1. Phone Support:
        • Printful also offers phone support in case you need to speak directly with a customer service agent.
          Phone Number: +1 (818) 351-7189 (U.S.)

        • International customers may need to check their respective regional contact options on the Printful Contact Page.

When to Contact Printful:

    • Order Status/Tracking: If you need help tracking your order, or if your package is delayed or lost, please check the tracking information first (provided in the shipment confirmation email). If the tracking info is unclear or there’s an issue with delivery, reach out to Printful’s support for further assistance.

    • Product Quality/Defects: If you receive a damaged or defective item, contact Printful’s support team within 7 days of receiving your order. Be ready to provide your order number and photos of the issue.

    • Returns & Exchanges: Printful typically does not accept returns or exchanges due to the custom nature of print-on-demand products. However, in cases of production errors, defects, or damaged goods, Printful will provide a resolution.

Your Responsibilities as a Customer:

    • If you encounter an issue with your order, please check the status of your order and the tracking number first.

    • For any order issues, be sure to contact Printful directly for the most efficient resolution, as they are the ones handling production and shipping.

Please Note: While we, as the store owner, are here to assist you and will work with Printful on any issues, your first point of contact for order-related matters should be Printful’s customer service team.

Conclusion

At Blogging For Africa, we aim to provide you with the best possible shopping experience, from seamless order processing to timely delivery. We appreciate your business and are always available to help with any questions regarding shipping, tracking, or your order.

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